AI Assistant for Patient Communication & Scheduling

TM Physiotherapy was losing clinical hours to admin. Phone traffic for appointment bookings, rescheduling, and routine questions about services and pricing was pulling therapists and staff away from patient care.

We deployed a purpose-built AI assistant on their website that handles patient communication end-to-end — from initial enquiries and treatment information through to booking, rescheduling, and cancellations via natural conversation.

What We Delivered

• AI assistant designed specifically for a healthcare practice

• Conversational appointment booking, rescheduling, and cancellation

• Automated responses to service, pricing, and treatment queries

• Patient intake support and follow-up communications

Results

• ~55% reduction in administrative workload

• 24/7 patient engagement without additional staffing cost

• Faster response times and improved patient satisfaction

tmphysiotherapy.ie