Inspire Credit Union serves its community with a range of savings, loans, and financial services. Like many credit unions, their team was handling a high volume of routine member queries — loan eligibility, account information, opening hours, and application processes — alongside more complex advisory work.
We deployed an AI assistant on their website that handles routine member and prospective member enquiries. It provides instant answers on services, loan products, membership requirements, and branch information — ensuring members get what they need quickly while freeing up staff for face-to-face advisory work.
AI assistant tailored to credit union services and terminology
Coverage across loans, savings, membership, and branch information
Prospective member onboarding guidance
24/7 member-facing support
