Fallers Jewellers has been a Galway institution since 1879, famous for their Claddagh rings and a wide range of jewellery, watches, and giftware. With a strong online store serving customers worldwide, they needed a way to guide online shoppers through their extensive catalogue — replicating the expert advice customers receive in-store.
We deployed an AI shopping assistant on their website that helps customers find the right product — whether they're looking for a Claddagh ring, an engagement ring, a gift, or a specific brand. The assistant handles product queries, sizing questions, and delivery information for both domestic and international customers.
AI shopping assistant trained on Fallers' full product catalogue
Gift and occasion-based product recommendations
Sizing guidance for rings and jewellery
International delivery and returns information
24/7 support for global customers across time zones
