EPH Controls is a Cork-based heating controls manufacturer supplying plumbing and heating merchants across Ireland and the UK. Their product range — smart thermostats, motorised valves, wireless control packs — generates a high volume of technical queries from both installers and end users.
We deployed a custom AI assistant on their website that handles technical product queries, installation guidance, troubleshooting, and product selection advice. The assistant understands EPH's full product range and can guide both trade professionals and homeowners to the right solution.
Technical AI assistant trained on EPH's product catalogue and documentation
Installer and end-user support paths
Product selection guidance based on system type and zone configuration
24/7 technical support availability
The assistant reduces pressure on EPH's support team while ensuring installers and customers get accurate, immediate answers — critical in a sector where downtime means no heating.
