AI Assistant for Customer Service & Order Processing

Aqualogic is one of Ireland's leading water coolant suppliers. As demand grew, their team was spending too much time fielding routine queries — product specs, delivery schedules, order status — at the expense of higher-value customer relationships.

We built an AI-powered assistant tailored to Aqualogic's product catalogue and service workflows. It handles routine enquiries and order processing automatically, while routing complex issues to the right team member with full context.

What We Delivered

• Custom AI assistant trained on Aqualogic's product range and service model

• Automated order enquiries and status updates

• Intelligent routing for complex or specialist queries

• 24/7 customer-facing support

Results

• ~40% reduction in administrative workload

• Significantly improved response times across all touchpoints

• Actionable data insights from customer interaction patterns

aqualogic.ie