Perpetual AI offers Cura, a Customer Service AI Agent designed for industries such as e-commerce, tourism, finance, and education. Cura enables seamless customer interactions, handles queries, captures leads, and facilitates bookings. We also specialise in building tailored AI solutions around Cura to meet unique business needs, helping organisations enhance efficiency and streamline customer service operations.
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Member Facing Assistant
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Answers member questions in natural language
Members don’t click through menus — they ask what’s on their mind. Our assistant understands free-text queries and provides clear, structured responses drawn from your website and approved information sources.
Reduces staff workload without compromising service
Handles the majority of day-to-day queries instantly — from loan rates and membership eligibility to opening hours and account access — freeing your team to focus on higher-value or sensitive interactions.
GDPR-compliant and secured to financial-industry standards
Hosted in the EU with full encryption, role-based access controls, and strict data-handling protocols. Every member interaction meets GDPR and financial-grade security requirements.
Increases applications and engagement
Proactively guides members and prospects to start loan applications, complete forms, or schedule appointments — turning routine enquiries into meaningful engagement.
Delivers consistent, on-brand member communication
You control the assistant’s tone, colour scheme, and escalation rules — ensuring every conversation reflects your credit union’s professionalism, trust, and community values.
Our built-in analytics dashboard gives you a centralised view of every member interaction — delivering far more than just usage metrics.
See exactly what members are asking, how they phrase their questions, and where they encounter friction when using your website or online services.
These insights help you:
♦ Identify gaps in your services or online content
♦ Pinpoint recurring support queries or bottlenecks in the member journey
♦ Spot emerging trends in member needs and behaviour
♦ Build targeted campaigns and communications based on real member intent
♦ Inform operational and service improvements with real data, not assumptions
All conversation data is fully searchable, downloadable, and filterable — providing your marketing, lending, and member services teams with a shared, GDPR-compliant view of member needs and engagement across every channel.
Built for Multilingual Membership
Our assistant automatically detects and responds in over 99 languages, giving every member — local or international — a seamless, personalised experience. No extra setup required.
Who It’s For
Credit Unions: Offer 24/7 support for member queries, loan information, and account access — reducing branch and phone traffic.
Member Services Teams: Free up staff by automating repetitive questions while maintaining a personal, compliant member experience.
Marketing & Growth Teams: Convert interest into action with proactive nudges toward loan applications, membership sign-ups, and appointment bookings.
Ready to elevate your Credit Union digital experience to the next level? You’re in the right place! Contact us today to discuss purchasing our advanced AI solution.
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